CATS: Cats require daily visits for their own protection. We do not do every-other-day visits or any pet sitting with cats other than daily visits. PLEASE, no exceptions.

SAFETY: As a safety measure, if you are traveling or have been out-of-town overnight, we request either a phone call, an email, or a text message indicating that you have safely returned home and my responsibility is over. If I do not receive this communication from you, I will try to reach you. If we cannot reach you by phone to confirm that you have safely returned home, I will continue the routine care for your animals as was planned and mutually agreed-upon for your pet until you do safely return home. This will be billed to you at your normal rate for service.

NOTES: After each visit, I usually text you letting you know that I have been there and a breif message about my visit. Upon request, we may communicate through either email or text messaging, should that be your preference. Every effort will be made to send this email or text message as soon as possible following the completed visit. In the event that something should occur that needs your immediate attention, advice or approval, you will receive a phone call unless other arrangements have been made.

RESERVATIONS: For your security and protection, all pet sitting reservations MUST BE CONFIRMED before you leave. Simply leaving a voicemail or sending an email or text message requesting pet sitting is not enough. Please be sure that we have responded to your request and have it ON THE CALENDAR before you assume that we will be there.

KEYS: During our INITIAL VISIT, we will need to collect 2 (two) keys to your home for our visits. THIS IS A VERY IMPORTANT SAFETY FEATURE. One key is for the staff member that will be going to your home and one is a back-up key that will be kept locked in our office for any unexpected emergencies such as your pet sitter being sick or late due to traffic, etc. ***NOTE: We will be happy to keep your keys safely on file for future bookings; or, if you prefer, you may pick your keys up after the pet sitting job has been completed. Of course, should you want to schedule another pet visit, we will need you to bring your keys to us at least one week prior to the scheduled pet visit.